Frequently Asked Questions
How far in advance do I need to order my custom cake?
Since all of our cakes are baked to order, we cannot always guarantee a quick turnaround time. We request at least 72 hours for all custom cake orders, but you can always give us a call to see if we can accommodate orders on short notice. All orders are subject to availability.
Can I order an assortment of cupcake flavors?
For custom orders there is a limit of one flavor per dozen for cupcakes. However you are welcome to pre-order an assortment of whatever flavors we are currently offering in our bakery case on a daily basis.
Is there a minimum required to order cupcakes?
For custom orders we require a minimum of one dozen cupcakes. Options for an additional half dozen after the purchase of the first dozen.
How much is a custom cake?
Pricing for personalized cakes or cupcakes varies by design. A design fee is assessed in order to ensure that we create the perfect cake for your special event or occasion.
Do you make character cakes?
Due to copyright and licensing we cannot create cakes in the image of any licensed characters. We are happy to work with you to design a themed cake that includes the use of a character topper.
What is your deposit/refund policy?
For all custom orders the balance is due at the time that the order is placed. Your order will be added to our production queue once your invoice is paid in full.
Cancellation of custom orders will result in the issuance of a store credit for the order amount.
Do you make any gluten free items?
Almost all of our cakes can be made gluten-free, but our favorite gluten-free options are sweet potato, pumpkin, hummingbird and banana. There is an additional fee for gluten-free cakes and cupcakes that depends on the size of the order. Though we take the utmost care in our process, we are not a gluten-free or dairy-free facility and there is always a chance for cross-contamination.
How do I get my cake?
Custom orders are available locally by pick-up at 128 S Fuquay Ave, Fuquay-Varina or delivery (subject to availability) within 15 mile radius. We require a minimum order of $60 for delivery and charge a delivery fee of $15.
How do I transport my cake?
The best way to transport your cake is the back of a van or the passenger side floor board. We are not responsible for damages to cakes once they have been picked up. During hot summer months, cakes should be transported in air conditioning since they are made with real butter and will melt.